FAQ

About the Products
About your order
Wholesale and Retail

About the Products

What does Mox mean?

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Mox is short for Moxie, which means determined, knowledgeable and full of energy. We have the know-how to create expert formulations that combine ingredients to maximize healing. We are meticulous in our process, transparent about our ingredients and bold in our approach to value-adding the amazing properties of CBD.

What is CBD?

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Cannabidiol, also known as CBD, is a naturally occurring chemical found in the hemp or cannabis plant. It is one of the most highly concentrated and studied compounds among the more than 100 compounds, or cannabinoids, found in the plant. Cannabidiol has numerous health benefits you can learn more about here.

Who formulates your products?

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Our products are formulated by a registered pharmacist, nutritionist and compound skincare chemist. They are pharmacy-potent products with a purpose. Every ingredient we select is either active or functional, meaning it has a job to do. Our formulating philosophy results in high-dosage products as well as ingredient minimalism. And our do-no-harm approach ensures that Mox products are clean – never made with fillers, waxes, parabens, fragrances or preservatives.

Is your CBD oil full spectrum?

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Yes. Our CBD oil is full spectrum CBD, organically grown in our home state of Colorado. Full-spectrum hemp oil refers to when the pure oil extracted from hemp contains all the same cannabinoids and compounds found in the original hemp plant. Unlike isolated or synthetic cannabinoids, full-spectrum hemp oil contains an array of cannabinoids, as well as many essential vitamins and minerals, fatty acids, protein, chlorophyll, fiber, flavonoids, and terpenes.

How many milligrams are in your products?

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First of all, not all CBD is equal. More on that in a second. Every formula we offer is pharmacist-designed and uses a “power coupling” approach that combines CBD with additional highly active and proven ingredients like fat-soluble Vitamin C, essential oils, Omega 6 fatty acid, minerals, natural lipids, etc.

Our CBD milligram doses vary by product. For example, our Mox Muscle Roller contains 500 mg of CBD (which is an extremely high dose of CBD) because that’s what works for pain relief. 



Mox CBD is from organically grown Colorado hemp plants. Mox CBD is third-party tested for purity which means you can be certain none of our products contain heavy metals or pesticides. And this is a real issue for hemp-derived CBD because hemp roots go deep and pull hard from the soil so if there are contaminants in the soil, those can end up in low quality CBD products. 



We take every possible safety precaution and quality assurance step to ensure the safety, consistency and dosage reliability of our products.

Do your products contain THC?

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Our products contain only trace amounts of THC, less than 0.3%, which falls within the legal limit of THC in hemp. Our extraction process allows us to isolate Cannabidiol, so you get all of the “goodness” from CBD without the “highness” from THC.

Where are you located?

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Our products are formulated, produced and distributed in the cradle of cannabis, snowy mountains and friendly people —also known as Colorado.

Do you animal test your ingredients?

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We treat animals the same way we treat our skin – with care, respect and kindness. None of our products are tested on animals.

Do you formulate your own products?

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Yes, each and every one. Our leading formulator personally crafts each formula to help you achieve the mind and body wellness you deserve. Our product formulations are all our own and our unique ingredient combinations make for products that truly work for you.

Where do you manufacture your products?

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We manufacture all of our products in Colorado and our production facility is FDA-registered for OTC drug production. It is also FDA-audited, organic certified and Kosher certified. Our facility’s laboratory testing methods have been validated per Federal Government regulation CFR 21 as well as all cleaning, filling and mixing procedures. During any given 12-month period, our facility averages more than 20 regulatory and customer audits.


About your Order

Where is my order?

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You should have received an email notification with your order confirmation number. You will receive another email, with your tracking number, once your order is shipped. If you have any other questions about the status of your order, please email us.

How can I return my order?

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We’re sorry you didn’t love your order. Please email us here with your order number and the product you’d like to exchange or return, and we’ll take care of the rest. All returns must be processed within 30 days of receiving the order. You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Credit card refunds generally take 7-10 business days to appear on your statement.

Does Mox ship to all states? What about outside of the US?

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Mox products can be sold and shipped to all 50 states. However, we currently only ship inside of the United States. If you would like to see your country added to our availability list, please contact us.


Wholesale and Retail

I would like to carry Mox in my store and have questions about wholesale.

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We are growing — very quickly. The best way to ask about how you can get a hold of Mox products is to fill out our contact form. We do our best to answer every inquiry within 48 hours.